{"id":46950,"date":"2021-11-01T17:09:14","date_gmt":"2021-11-01T11:39:14","guid":{"rendered":"https:\/\/samacheer-kalvi.com\/?p=46950"},"modified":"2021-11-06T17:58:11","modified_gmt":"2021-11-06T12:28:11","slug":"tn-board-12th-commerce-important-questions-chapter-16","status":"publish","type":"post","link":"https:\/\/samacheer-kalvi.com\/tn-board-12th-commerce-important-questions-chapter-16\/","title":{"rendered":"TN Board 12th Commerce Important Questions Chapter 16 Consumerism"},"content":{"rendered":"
Question 1.
\nWho is a consumer?
\nAnswer:<\/p>\n
Question 2.
\nDefine Consumerism.
\nAnswer:
\n\u201cConsumerisms not limited to organized efforts only but, is a social movement seeking to augment the rights and powers of buyers in relations to sellers \u201d
\n– Philip Kotler.<\/p>\n
<\/p>\n
Question 3.
\nGive two examples of adulteration.
\nAnswer:<\/p>\n
Question 4.
\nWhat is Caveat Emptor?
\nAnswer:
\n\u201cCaveat emptor\u201d is a Latin term that means \u201clet the buyer beware\u201d similar to the phrase \u201csold as is\u201d, this term means that the buyer assumes the risk that a product fails to meet expectations or have defects.<\/p>\n
Question 5.
\nWhat is Caveat Venditor?
\nAnswer:<\/p>\n
Question 6.
\nWrite a short notes on Consumer Protection Act, 1986.
\nAnswer:<\/p>\n
<\/p>\n
Question 7.
\nWhich are the three constituent elements of business?
\nAnswer:<\/p>\n
Question 8.
\nWhat are the important legislations related to consumerism in India?
\nAnswer:
\nThe consumer Protection Act 1986 seeks to protect and promote the interest of consumers. But it has emerged as new forum for the settlement of disputes relating to the sale of goods or services.<\/p>\n
<\/p>\n
Question 9.
\nWhat is meant by artificial scarcity?
\nAnswer:<\/p>\n
Question 10.
\nWrite the importance of consumerism.
\nAnswer:<\/p>\n
<\/p>\n
Question 11.
\nWhat is the role of Government in consumer protection?
\nAnswer:<\/p>\n
Question 12.
\nHow consumers are exploited?
\nAnswer:
\nSelling at Higher price:
\n(i) The price charged by the seller for a product service may not be commensurate with the quality but at times it is more than the fair price.
\n(ii) Consumers are forced to buy the short supply of goods at higher prices in the black market.<\/p>\n
Adulteration:
\n(i) It refers to mixing or substituting undesirable material in food. This cause heavy loss to the consumers.
\n(ii) This will lead to monitory loss and spoil the health. Eg: Coffee Powder is adulterated with tamarind seed.<\/p>\n
Duplicate or spurious goods:
\n(i) Duplicate products of popular products are illegally produced and sold.
\n(ii A consumer is not in a position to distinguish duplicate from the original. Eg: Automobile spare parts, watches.<\/p>\n
Artificial scarcity:
\n(i) There are certain situations where the shop-keepers put up the board \u201cNo Stock\u201d in front of their shops even though there is plenty of stock in the store.
\n(ii) In such a situation consumers who are desperate to buy such goods have to pay hefty price to buy those goods. Eg: Cinema Tickets.<\/p>\n
Sub-Standard:
\n(i) On opening a packet or sealed container one may find the content to be of poor quality.
\n(ii) If defective or damaged items are found in a pack, a consumer finds it difficult to exchange the defective one for good one and consumers have to blame for lack of attention one cannot return it.
\n(iii) So the consumers have tendency to blame their carelessness or fate for having brought such sub-standard product.<\/p>\n
<\/p>\n
Question 13.
\nExplain the role of business in consumer protection.
\nAnswer:
\nAvoidance of price hike:
\nBusiness enterprises should desist from hiking the price in the context of acute shortage of goods.<\/p>\n
Avoidance of hoarding:
\nIt should not indulge in hoarding and black marketing to earn maximum possible profit in the short term at the cost of consumers.<\/p>\n
Guarantees for good quality:
\nBusiness enterprises should not give false warranty for the products. It should ensure supply of good quality.<\/p>\n
Product information:
\nBusiness enterprises should disclose correct, complete and accurate information about the product, quality, quantity, size, side effect, precautions, weight, exchange, mode of application etc..<\/p>\n
Truth in advertising:
\nBusiness enterprise should not convey false, untrue, bogus information relating to the product through the advertisement in media and thus mislead the consumers.<\/p>\n
Protection from the Hazard:
\nIt should test the safety of the product before they are marketed. Business enterprises should not market the product which is potentially hazardous and harmful.<\/p>\n
<\/p>\n
Question 14.
\nWhat are the needs for consumer protection?
\nAnswer:<\/p>\n
Question 15.
\nExplain the role of consumers in Consumer Protection.
\nAnswer:
\nRole of consumer in consumer protection:<\/p>\n
Activation of consumer Action councils:<\/p>\n
<\/p>\n
Question 16.
\nWhat are the objectives of Consumer Protection Act, 1986?
\nAnswer:<\/p>\n
Question 17.
\nWrite about five important consumer legislations.
\nAnswer:<\/p>\n
<\/p>\n
Question 18.
\nWhat are the salient features of the Consumer Protection Act, 1986?
\nAnswer:<\/p>\n
Question 19.
\nWhat are the objectives of United Nations guidelines for consumer protection?
\nAnswer:<\/p>\n
<\/p>\n
Choose the correct answer:<\/span><\/p>\n Question 1. Question 2. Question 3. <\/p>\n Question 4. Question 5. Question 6. Question 7. <\/p>\n Question 8.
\nThe term ‘consumerism’ came into existence in the year:\u2019
\n(a) 1960
\n(b) 1957
\n(c) 1954
\n(d) 1958
\nAnswer:
\n(a) 1960<\/p>\n
\nWho is the father of Consumer Movement?
\n(a) Mahatma Gandhi
\n(b) Mr. Jhon F. Kennedy
\n(c) Ralph Nader
\n(d) Jawaharlal Nehru
\nAnswer:
\n(c) Ralph Nader<\/p>\n
\nSale of Goods Act was passed in the year:
\n(a) 1962
\n(b) 1972
\n(c) 1982
\n(d) 1985
\nAnswer:
\n(c) 1982<\/p>\n
\nThe main objective of all business enterprises is:
\n(a) Providing service
\n(b) Providing better standard of life
\n(c) Providing necessities to the society
\n(d) Earn profit
\nAnswer:
\n(d) Earn profit<\/p>\n
\nThe Consumer Protection ‘Act came into force with effect from:
\n(a) 1.1.1986
\n(b) 1.4.1986
\n(c) 15.4.1987
\n(d) 15.4.1990
\nAnswer:
\n(c) 15.4.1987<\/p>\n
\n_________ of every year is declared as a Consumer Protection Day to educate the public abouttheir rights and responsibilities.
\n(a) August 15
\n(b) April 15
\n(c) March 15
\n(d) September 15
\nAnswer:
\n(c) March 15<\/p>\n
\nAny person who buys any goods or avails services for personal use, for a consideration is called as:
\n(a) Customer
\n(b) Consumer
\n(c) Buyer
\n(d) User
\nAnswer:
\n(b) Consumer<\/p>\n
\nThe General Assembly of United Nations passed resolution of consumer protection guidelines on:
\n(a) 1985
\n(b) 1958
\n(c) 1986
\n(d) 1988
\nAnswer:
\n(a) 1985<\/p>\n