Samacheer Kalvi 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Samacheer Kalvi 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

→ Consumers are exploited by the sellers in many ways because they are not aware of the products and services available. Government also taken necessary steps to save the consumers. In this context grievance redressal mechanism becomes important.

→ The consumer protection postulates establishment of consumer protection councils at the District, State, and Central levels for the purpose of spreading consumer awareness. The objects of the councils as per the act, shall be to promote and protect the rights of the consumers.

→ Three-tier courts – District, State and National Commission. Consumer is a broad label for any individuals or households that use goods and services produced within the economy.

→ The first priority of a consumer organization is to accelerate consumer awareness towards the rights.

→ To educate the consumers to help themselves to arrange conference, seminars and workshops and to provide special education to women about consumerism.

→ The first step in filing a consumer complaint is to send a legal notice to the seller or company.
→ Who can make complaint?
→ When the complaints can be made?
→ How to register the complaints?
→ What are the particulars that should be furnished along with the complaint?
→ Relief to the consumers
→ What is the appeal provision?

STUDENTS CONSUMER CLUB

Students may create “Students Consumer Club”. They may create awareness about the Products and Services. They can motivate the parents about the consumer awareness of the following.

MRP of the Product

MRP product – Maximum Retail Price. It differs from systems using recommended retail price because in those system the price calculated by the manufacture is only a recommendation not enforceable by law. Consumers are often charged illegaly over the MRP.

Expiry of the Product

Expiration dates tell consumers the last day a product is safe to consume. Before date on the other hand tells you that the food is no longer in its perfect shape from that date. It may be just lose its freshness, taste or nutrients, quality from the consumption point of view.

Quality of the Product (ISI, ISO and Agmark, etc.)

Quality of the product – In same what subjective attribute and may be understood differently by different people. Consumers may focus on the specification, quality of a product or service how it compares to competitors in the market place.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 17 Consumer Protection

Samacheer Kalvi 12th Commerce Notes Chapter 17 Consumer Protection

→ The modem marketing concept recognizes the fact that the consumer is the pivotal point around which the entire business moves.

→ Consumer right is integrated as the right to have information about the quality, potency, quantity, purity, price and standard of goods and services.

→ The consumer is to be protected, against any unfair practices of trade. It is mandatory for the consumers to know these rights.

→ There are strong and clear laws in India to defend consumer rights.

→ The various rights to consumers guaranteed under the consumer protection Act are Right to protection of Health and safety, to be informed, Right to choose, to be heard, right to seek redressal, Right to consumer education and quality of life and basic needs.

→ Apart from rights these are certain duties imposed on the consumer.
Consumer should be conscious of his duties.

→ Consumer should keep in mind their responsibility while purchasing using and consuming goods and services. Rights and responsibilities are the two sides of the same coin.

→ Mr. K.V.Chandran bought a branded LED Television set from a popular T.V showroom with a warranty of five years and installed it in his home. After 18 months of the purchase, the audio system of the T.V developed trouble. He approached the dealer and claimed service to the T.V. but he refused to service the T.V. What is your suggestion to Mr. K.V. Chandran.

In this case the manufacture refused to service though the T.V enough warranty period (5 years). So Mr K.V. Chandran to file a case against the manufacture (along with the cash bill and warranty card).

Students should watch the activities of consumer council of their school

Students consumer club facilitates the need for creating consumer awareness among students. The club activities will be guided by the Consumer Association of India (CAI) for conducting workshops and awareness programme about consumer responsibility and Rights. Student consumer club aims at increasing educated and informed consumers of the future.

Students should collect the information about consumer court activities, learn further about consumer rights through visit the following websites: www.jagograhakjago.com https://consumeraffairs .nic.in

Rights to information about quality quantity potency, Purity standard and price of goods. To protect the consumer against unfair trade practices. In the consumer Protection Act Right to safety, choose, consumer education, Right to be heard and Right to seek redressal consumer responsibility is ask yourself, Be critically aware, Be involved, Be organized, and practice sustainable consumption.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 16 Consumerism

Samacheer Kalvi 12th Commerce Notes Chapter 16 Consumerism

→ Consumer dependency and business responsibility are- the two sides of a coin. The producer, the consumer and the Government are the three constituent elements of business.

→ A consumer is one who consumes goods manufactured and sold by others or created by nature and sold by others.

→ Consumers are being exploited by charged at higher price, adulteration, duplicate goods, artificial scarcity, sub-standard, product risk and false advertisement.

→ The term consumerism came into existence in the early 1960’s when it was coined by the business community in the western world particularly in America. Producers, sellers and service providers give importance to the consumers.

→ “Consumerism is an attempt to enhance the rights and powers by buyers in relation to sellers ” – L. Massie.

→ Consumer movement is an outcome of sufferings and exploitations of consumers. It intends to shield the consumers from commercial terrorism and exploitative practices.

→ Consumer protection is a form of social action which is designed to attain the well being of the society namely consumers.

→ Consumer is said to be the king of entire business sphere. Consumer who alone can put an end to all their unethical trade practices.

→ The general assembly of the United Nations passed a resolution on April 9th, 1985 adopting a set of guidelines for consumer protection to persuade the member countries to adopt policies and laws for better protection of interests of the consumers.

→ The Indian Contract Act, 1982 was passed to bind the people on the promise made in the contract.

→ The act provides for the setting up of a three tier – machinery consisting of District Forums, State Commission and the National Commission. It also lays down rules for formation of consumers protection councils in every District and state and at the apex level.

→ Mr. Narasimachary bought a refrigerator of a familiar brand with a warranty for seven years. He uses the fridge as per the guidelines given by the manufacturer. After the completion of two years the fridge went out of order. He was shocked, and approached the dealer. But the dealer refused to service the fridge at free of cost. What is your suggestion to Mr Narasimachary to this grievance?

According to the Consumer Protection Act 1986 every consumer must know the rights, duties and their responsibilities while using the product.

In this case the consumer Mr. Narasimachary ask the manufacturer to repair the fridge. The product have enough warranty period seven years. If the manufacturer is not give response to Mr. Narasimachary, he can file a case in consumer court according to the Act 1986. For that purpose he has to attached cash bill and warranty card of the bridge.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Samacheer Kalvi 12th Commerce Notes Chapter 15 Recent Trends in Marketing

→ In the globalised business environment the marketer must move goods faster and quicker to satisfy the consumer’s needs and wants by serving the best quality of goods and services.

→ All the business transactions over an electronic network through the internet. They use a variety of tools like computers, laptops, tablet, android phone devices to access different websites. The social media networks have opened new avenues of interacting with customers.

→ If all activities which directly or indirectly facilitate that exchange of goods done through internet and other online environment is known as Electronic Commerce.

→ E-business via web, internet, intranets, extranets or some combination there of to conduct business.

→ E-Marketing is the process of marketing of products and services over internet and telecommunications networks. It is interchangeably used to mean online marketing, web marketing, internet marketing and digital marketing.

→ E-tailing or electronic retailing refers to selling of goods and services through a shopping website (internet) through virtual store to the ultimate consumer.

→ Green marketing implies marketing environmentally friendly products. It involves developing and promoting products and services which satisfy customer’s wants and needs for quality, performance affordable, pricing and convenience. It is also known as environmental marketing ecological marketing, eco-friendly marketing and sustainable marketing.

→ Social marketing is the systematic application of marketing philosophy and techniques to achieve specific behavioural goals which ensure social good.

→ A service is any activity or benefit that one party can offer to another which is essentially intangible and which does not result in the ownership of anything.

→ Referral marketing is the method of promoting products or services to new customers through referrals.

→ Content marketing is said to be the art of communicating with customers and prospects without selling. The content delivered in the form of good sales response and greater loyalty.

Think about new methods of marketing beyond electronic marketing method

The potential that attempts to migrate these costs could lead to cost from Government failure. There is sometime a choice between imperfect outcomes with or without Government intervention. Perfect competition monopoly, oligopoly, monopolistic competition and monopsony.

Design marketing model that over comes the mall culture and virtual marketing

Entrepreneurial marketing:
Low cost, high – Impact market technique. To allow other methods of empirical social science such as participative observational research regarded marketing new ventures.

Experimental marketing determines its success in the global market place of new millennium. Tools may be highly analytical using brain focus technique. Digital marketing models – Marketing mix – product, price, place promotion; process and physical evidence, Unique Selling Proposition (USP) is the concepts that brands should make it clear to potential buyers better than competitor.

Brand positioning map – This model allow marketers to visualise a brands relative position to competitors is the market.

Encourage family members, friends and relatives to use “real” mugs, glasses, dishes and cutlery rather than disposables

Insist families to follow it regularly to witness the result themselves which can lead our lives to more green environment.

Practice sourcing and purchasing the least or not environmentally damaging goods (green procurements)

In general think before you buy any product, how its production impacts the environment and how usage further impacts our environment.

Look for and purchase green products such as staple-less staplers and pens that can be refilled repeatedly rather than sent to a landfill

Whenever possible replace disposables products with reusable one.

Save paper by avoid unnecessary printing, by printing on both sides of a sheet of paper whenever possible

Buy food from local companies whenever possible. Each pound of local food. Your purchase prevents quarter pound of climate change (C02) emissions.

Do not leave your home or school lights on overnight Turn the lights off in rooms when they’re not in use. Replace bulbs with compact fluorescent lamps (CFLs) or LED bulbs wherever possible. These use 75 percent less energy.

Set specific energy reduction goals for Eg: commit to using 20 % less per month chart the number of miles you drive each month.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 14 Marketing and Marketing Mix

Samacheer Kalvi 12th Commerce Notes Chapter 14 Marketing and Marketing Mix

→ Marketing is one of the business functions that all activities that take place in relation to markets for the purpose of satisfying human needs and wants.

→ Marketing is indeed an ancient art it has been practiced in one form or the other since the days of Adam and Eve. The traditional objective of marketing had been to make the goods available at places where they are needed. This idea was later on changed by shifting emphasis from “exchange” to “satisfaction of human wants”.

→ Marketing includes those business activities which are involved in the flow of goods and services from production and consumption.

→ The objectives of Marketing are intelligent and capable application of modem marketing policies, by studying the problems relating to marketing further information concerning the market problems and to take appropriate actions in the course of action.

→ Functions of marketing are classified into three types – Function of Exchange, Functions of Physical supply and Facilitating functions.

→ Marketing Mix means a marketing programme that is offered by a firm to its target. Consumers to earn profits through satisfaction of their wants.

→ Such a marketing programme is a mixture of four ingredients namely product mix, price mix, place (Distribution) mix and promotion mix.

→ Marketing Mix Matrix:

  • Traditional Marketing Mix
  • Modem Marketing Mix

→ Carefully positioning the product in each category will generate a better response from the target market.

Mention any two man made risks in Marketing

Man made risk in marketing: Man made threats including market crashes, cybercrime, and interstate conflicts oil price shock.

Mention any two natural risks in Marketing

Natural risks in marketing: Drought, earthquakes hurricanes. They can result in property damage or business closure during and after natural disasters.

To organise a Model Marketing Practices in your class with some kind of goods and services

Service marketing is a specialised branch of marketing. Business to Consumer (B2C) and Business to Business (B2B) telecommunication services, financial services in health care services and professional services.

To arrange and invite a marketing practitioner and good speakers for guest lectures about success and failures of market

Inefficient distribution of goods and services in the free market. Steady state disequilibrium in which quantity supplied does not equal to demanded. Market failure is the pubilc good problem. Market failure are often associated with time in consistent preferences, non-competitive markets principle, agent problem or externalities.

A successful market in have the Right vendors, Location, the Right mix, Public spaces, Right economics, Value and management. Quality, Appearance, cleanliness, innovation, locality and the attractiveness through display, and service is good makes people happy.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 13 Concept of Market and Marketer

Samacheer Kalvi 12th Commerce Notes Chapter 13 Concept of Market and Marketer

→ The word market is derived from the Latin word “Marcatus” which means trade, commerce, merchandise, a place where business is transacted. The common usage of market means a place where goods are bought or sold.

→ According to Pyle “Market includes both place and region in which buyers and sellers are in free competition with one another”.

→ On the basis of different approaches markets have been classified on the basis of Area, Nature of Goods and economic view, transaction, regulation, time, volume and importance.

→ One who deals in a market, specially one who promotes or sells a product or service. A marketer is someone whose job involves marketing.

→ Marketing is a comprehensive concept which starts from the point of creation, promotion and ultimately delivering the goods and services to consumers and business.

→ The marketer plays four roles as follows – Instigator, Innovator, Integrator and Implementor.

→ The functions of marketer are gathering and analyzing market information, market planning, product designing and development grading, transportation, storage and warehousing etc.

Co-operative Market:

Co-operative market presents the collaboration between two or more partners or companies to achieve common or distinct goals. The business which is related to most from the strategy due to sharing of marketing expenses and man power etc.

Farmers Market:

A farmers market is a physical retail market place intended to sell goods directly by farmers to consumers. Farmers market may be indoors or outdoors and consists of booths, table or stands where farmers sells fruits, vegetable, meats etc.

Mention any two Types of Markets on the basis of Goods

  1. Wheat exchange market of Hapur
  2. Cotton exchange market of Bombay
  3. Goat market Aathur in Tamil Nadu.

Mention any two Markets on the basis of Time

  1. Markets for perishable goods like fruits, milk, vegetables etc.
  2. Market for durable goods like automobiles, household goods, electronics, home appliances and medical equipments.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 12 Employee Training Method

Samacheer Kalvi 12th Commerce Notes Chapter 12 Employee Training Method

→ Training is the act of increasing enhancing the new skill of problem solving activity and technical knowledge of an employee for doing the jobs themself. Training enables the employees to guide their behaviour.

→ Training refers to the teaching and learning activities carried on for the primary purpose of helping member of an organization to acquire and to apply the required knowledge, skill and attitudes to perform their jobs effectively and efficiently.

→ According to Edwin B. Flippo, “Training is the act of increasing the knowledge and skills of an employee for doing particular jobs”.

→ Various methods of training are used to train the employees. Its varying from one organization to another. Various factors like skill requirement, qualification of the candidates cost and time availability and in depth knowledge should be considered before adopting any given method. There are two methods of employee training which are used by the organization.

  • On the job training
  • Off the job training

→ Benefits to the organization:
It improves the skill of employee, it reduce wastages of materials and idle time, it reduce labour turnover of employee and it improves union and management relation.

→ Benefits to the employees are to add knowledge and skill competency career advancement, to increase employees productivity and the employees get higher earnings through incentives and rewards.

→ Benefits of customer to get better quality of product and service and to get innovative products or value added or feature rich products.

Hemalatha is the MD of Aravindh Textile manufacturing company. Her company produces textiles which has a good sales record in Indian market as well as foreign market. Hemalatha plans to buy new tech machineries for his company. But she first decides to give a training program to his employees about the new machineries.

(i) What kind of training program should she provide to his employees and
On the job training.

(ii) What are the benefits does the employees gain from that training program
Benefits of on the Job Training:

  1. To learn while working
  2. Simple method of learning
  3. An economical way of learning
  4. Quick learning
  5. Immediate productivity
  6. Most practical way to learn and faster to understand the methodology.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 11 Employee Selection Process

Samacheer Kalvi 12th Commerce Notes Chapter 11 Employee Selection Process

→ The selection process may be adopted depending upon the nature of jobs and organization. A selection process includes a number of steps screening the application forms, test, interview, checking of references, physical examination and approval by appropriate authority.

→ The main aim of selection process is to find out the suitable candidate for specific job. Selection is the process of choosing the most suitable person for the vacant position in the organization.

→ “Selection is a managerial decision making process is to predict which job applicants will be successful if hired” – David and Robbins

→ Several tests are conducted in the selection process to ensure whether the candidate possesses the necessary qualification to fit into various positions in the organization. (Ability tests and personality tests).

→ Interview represents a face to face interaction between the interview and interviewee. Various types of interview, preliminary, structure, unstructure indepth, panel, stress, telephone online, group and video conferencing interview.

→ Factors influencing selection process, are listed below. Nature of post, number of candidates, selection policy cost factor, and level of Educational Qualification and Experience.

→ Placement is an important human resource activity after a candidate has been selected. He/she should be placed on a particular job. The process placing the right man on the right job is called “Placement”.

→ The significance of the placement is to improves employees morale, to helps in reducing employee turnover it help the candidate to work as per the pre-determined objectives of the organization.

→ Principles are followed at the time of placement of an employee. Man should be placed on the job according to the requirements of the job. The job should be offered to the man based on his qualification.

→ When placing new recruit on the job an effort should be made to develop a sense of loyalty and co-operation in him, so that he/she may realize his\her responsibilities better towards the job and the organization.

Know the job selection methods in TamilNadu government

Eligibility criteria: Inviting application eligible candidate for selection process. It is based on educational qualification either X, XII std or degree course. Merit-mark based and refer Date of Birth will be preferred. Preference will be given ST, SC, OBC then OC Age limit, compulsory languages known and must computer knowledge. Written test and interview method to be conducted to select the appropriate candidate for the post.

Collection of job application related to different types job

Application form: Prescribed resume prepared about your personal information and job wise, experience wise, details about the job requirement, networking job board and career website, Referrals job fairs.

Student should know about the skilled and unskilled workers

Skilled labour often refers to a line of work that requires technical skill or specialized Training.
Electricians, plumbers:

  1. Highly skilled occupation – Lawyers, Doctors, Architects.
  2. Unskilled labour occupation typically don’t require works have any kind of special training or skills. Because of these positions are should displaced by technology and innovation like computer, Farm labours, cashiers cleaners and sweepers.

Students should know how to apply and fill up the job application

  1. Get all your basic information together personal details education experience etc.
  2. Read the application form right through before we write anything.
  3. Follow all instructions and answer the questions asked in the form.
  4. Spell check and proof read your application.
  5. Write out a detailed employment history.
  6. Record information regarding your education.
  7. List of references with each person home, then job title or Relation to us and their contact number.
  8. Include special skill and other related experience.
  9. Have someone review our application.

How will you prepare your Resume and Application?

  1. Contact details
  2. List of key skills
  3. List of technical and software skill
  4. Personal attributes
  5. Educational qualification
  6. Employment history and
  7. References.

Find out any Five Selection interview questions

  1. Can you tell me a little about yourself?
  2. How did you hear about the position?
  3. What do you know about the company?
  4. What are your greatest professional strength?
  5. Tell me about a challenge or conflict you have faced at work and in what way you handle with it?
  6. What is your dream job?

Student should arrange face to face interview

A data collection method when the interviewer directly communicates with respondent in accordance with the prepared questionnaire.

  • Take your time and use think speak, shut up.
  • Remember your body language obsess about it.

To Identify the Placement process

Placement will be Governed by institute placement guidelines.

  1. Planning for placement.
  2. The Board activities undertaken by the placement cell.
  3. Institute placement committee.
  4. Students registration for placement.
  5. Placement Brochure
  6. Placement eligibility.
  7. Guidelines for placement.

Student should visit a nearby organization and observe the selection interview

  1. Critical analysis of the personality of candidates.
  2. Accurate final selection.
  3. Providing details about the company to the candidate.
  4. Use of experience and knowledge of expert interviewers. Organising resume writing, Group discussion, interview, Skill session communication, Networking and Relation building with the potential recruiters.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 10 Recruitment Methods

Samacheer Kalvi 12th Commerce Notes Chapter 10 Recruitment Methods

→ Recruitment is a process of attracting potential people to apply for a job in an organization.

→ Recruitment encourages the prospective employees to apply for the job. Then the organization scrutinise the applications received and the suitable candidates are shortlisted for selection.

→ According to Edwin B. Flippo, “It is the process of searching for prospective employees and stimulating and encouraging them to apply for jobs in an organization”.

→ Recruitment process includes the following steps, planning, determining vacancies, advertisement, Selection Process Evaluation and control.

→ There are basically two ways by which an organisation can recruit its employees namely Internal and External sources.

→ Internal Sources:
Transfer, upgrading promotion, Demotion, Recommendation, by existing Employees, job rotation, Retired employee, Acquisitions and Mergers.

→ External:
(i) Direct:
Advertisement, Walkins, Campus Recruitment, Recruitment at Factory gate, Rival firms e-Recruitment

(ii) Indirect:
Public Employment Exchanges, Employment Agencies, Employment Consultancies, Professional Associations, Deputation word of mouth, Labour contractors Job Portals, Outsourcing, Poaching.

The recent methods of recruiting by organisations include the following methods
(i) Outsourcing
(ii) Poaching

Students can be asked to identify four or five job portals with websites

  1. Career Builder.com
  2. glass door.com
  3. google for jobs
  4. Idealist.com
  5. Naukri.com

Writing an advertisement for the recruitment of Product Manager

We are currently recruiting a strong product manager for our (B2B) core product.

  1. Day to Day role and responsibility
  2. Responsible for internet listing service, online website product-package upto date and there is clear value preposition presented to our customers.
  3. You have experience working to redefine, modernize and maintain a product process to digital advertising product experience job function product and pay type salary.

Write an assignment on the ways by which recruitment can be Outsourced

  1. Having trouble finding great candidates.
  2. Its taking time and Resources away from the core business.
  3. They need to reduce their Turnover Rates.
  4. Current Recruiting functions are out of control.
  5. Need to cut costs
  6. Focus on core business
  7. A high turn over rate and competitive advantage.
  8. Rapid growth.

Suggest suitable methods of Training for middle and top level employees

  1. Coaching
  2. Understudy Assignment
  3. Job Rotation
  4. Special projects
  5. Actual learning planned career progression
  6. Instructor – Led classroom training.

Interactive methods:

  1. Computer – based e-leaming
  2. Training
  3. Video Training,
  4. Coaching and mentoring.

Projecting the future methods of recruitment that can save time and money

  1. Innovative Recruitment methods.
  2. Inclusive job advertisement.
  3. Programmative advertising.
  4. Video interviewing
  5. Employee referrals and social media.
  6. Texting, Virtual Reality,
  7. Using data and mobile recruitment.

Designing new ways of Recruitment through internet

  1. Make mobile a priority
  2. Irregular grid layouts.
  3. Bold fonts and Bright colors
  4. Increase in micro interactions
  5. Web – design Trends to watch in 2019.

Enhancing the role of HR department in promoting work life balance

Helping to facilitates culture that focuses in performance and quality of output rather than the number of hours the people spend at their desk. Introduce work place flexibility leading by examples one of the best way for HR to create company culture that promote output oriented and support the principles of healthy work life balance.

Simplifying the process of registering in Employment Exchanges

Fill up the required application form which is either available online or with employment exchange in your area. Submitted attested photo copies of all your educational certificates and experience related certificates along with your resume caste certificates, photo, produced ID – Voter ID, Ration card, passport, Birth certificate. After registration you will be issued a registration numbers.

Reducing the time gap between search for new jobs and availability of new jobs

Making a career changes is typically the best way to improve your salary and benefits.
How to jumb start a job search?
Its perfectly to say you felt burned out after graduating and need a breathe and then you looked for a job, you honed your skill, travelled, volunteering start working as a part time while you looked for that first job you get the idea.

To formulate policies to enhance the job opportunities in both Public and Private sector

  1. Develop and maintain infrastructure.
  2. Promote and expand existing business.
  3. Address inefficiency in the local economy.
  4. Promote human capital development to help vulnerable groups especially to participate in the labour market. Promote small micro, macro and medium enterprises (supply and demand side measures and attract investment in the city) Initiative planning and decision making processes are needed to support private sector participate in urban Government.

Samacheer Kalvi 12th Commerce Notes

Samacheer Kalvi 12th Commerce Notes Chapter 9 Fundamentals of Human Resource Management

Samacheer Kalvi 12th Commerce Notes Chapter 9 Fundamentals of Human Resource Management

→ The human resources is the most important element is any organization. The success, growth and development of organizations depend on the quality of work force they possess.

→ With the advent of globalization, liberalization and privatization leading to advancement in information, communication and technology paved way exhibiting the high level of innovation and creativity in human resource.

→ As per the views of Michael J. Jucius Human Resource is a “whole consisting of interrelated interdependent and interacting physiological, sociological and ethical components”.

→ The unique, peculiar and distinctive features of human resources are as under. It is created all other resources, it exhibits innovation and creativity, human resources alone can think, act, analyze and interpret, human resources are movable and it can work as a team.

→ In the words of E.F.L. Brech HRM as that part of management process which is primarily concerned with the human constituents of an organization.

→ The functions of human resource management may be classified. Managerial function – Planning, organizing, directing, controlling.

→ Operative function – procurement, development, compensation, retention, integration, maintenance.

→ The strategic role of human resource management is the process of acquiring, training, appraising and compensating employees and attending to their labour relation, health, safety and fairness concerns.

Ensuring the quality of work force through quality assurance

Benefits / compensation / Legal Recruitment staffing, Training Technology / HR Administration, An Human Resources subsystem Training, Communicating, quality effort using quality principles with the customer satisfaction. Mutual respect and team work in all the department in a company.

High quality system in companies with the Boards. Standardization with the guidelines all applicable to law and regulation, agreement with federal state agencies monitoring results – workforce system and contractors changes in Training. Measure the agent performance procedures to boost customer service regular training is must to development of workforce.

Describe two management techniques to improve job satisfaction

  1. To provide a positive working environment.
  2. Reward recognition
  3. Develop workers skill and knowledge, evaluate and measuring job satisfaction.
  4. Respectful treatment of employees at all levels.
  5. Job security / compensation / pay.

To prepare Human Resource Planning Schedule

  1. Analysis organization objectives.
  2. Inventory present HR’s.
  3. Forecasting demand and supply of HR.
  4. Estimating manpower gap.
  5. Formulating the final HR action plan.
  6. Monitoring control and feedback.

Analyse the ways of forecasting Human resource requirements.

HR forecasts both short term and long term staffing needs based on projected sales, office growth projecting Labour and materials, machineries needs. Forecasting the number of workers you will need. HR planning includes cost and administrative work that along with regular work.

Evaluate the shortfalls of Human resource management and its consequence

  1. Lack of support of top management.
  2. Improper utilisation of Resources .
  3. Inadequate development and Training and skill based programme inadequate information, datas related human resources.

Identify points of differences between HRM and HRD

HRM

HRD
Art of managing all aspects of the human workforce at a company. It focuses on the personal development of employees.
It refers to principles of management to manage the people working in organization. To develop skills, knowledge and competency of employees.
To improve the performance of the employees. It refers to continuous development function.
It is concerned with people only. It is concerned with development of the entire organization.

Analyse the impact of Change Management
Change management is a board discipline to ensuring that changes is implemented smoothly and it have wide impact on the organization and people within it.

  1. To adopt the changes and they have right path of training to improve quality of work force.
  2. To motivate the people move to current situation to new policy or strategy.
  3. The organization make the people ready to adopt the changes in a company.

Prescribe ways of resolving Conflict Management

To meet the employee separately to know about the problem and situation to avoid emotional feelings that will hurt company’s development misunderstanding due to different communication system. In sometimes emotional feelings should be expressed and acknowledged. To keep the conversation goal oriented.

Project ways of having a control over the operation of Trade Unions

Unions play a vital role both in securing legislated labour protections and rights such as safety, health overtime, medical leave, enforcing those rights on the job. If any labour receive below the wage in equality arise union will interfere asking higher wages for workers. They demand other benefits compensation, medical facilities and pension plan for workers in an organization.

Clearly specify the available Competency Mapping Process.

(i) To identify the organizational structure.
(ii) To conduct job analysis, then to prepare a job and description of job.
(iii) To identify the required skill set employees.
(a) Interview,
(b) Questionnaires,
(c) Aptitude
(d) Competency – Skill – knowledge
(e) Role to play selecting recruiting and retaining right people.

Samacheer Kalvi 12th Commerce Notes