Samacheer Kalvi 12th Commerce Notes Chapter 17 Consumer Protection

Samacheer Kalvi 12th Commerce Notes Chapter 17 Consumer Protection

→ The modem marketing concept recognizes the fact that the consumer is the pivotal point around which the entire business moves.

→ Consumer right is integrated as the right to have information about the quality, potency, quantity, purity, price and standard of goods and services.

→ The consumer is to be protected, against any unfair practices of trade. It is mandatory for the consumers to know these rights.

→ There are strong and clear laws in India to defend consumer rights.

→ The various rights to consumers guaranteed under the consumer protection Act are Right to protection of Health and safety, to be informed, Right to choose, to be heard, right to seek redressal, Right to consumer education and quality of life and basic needs.

→ Apart from rights these are certain duties imposed on the consumer.
Consumer should be conscious of his duties.

→ Consumer should keep in mind their responsibility while purchasing using and consuming goods and services. Rights and responsibilities are the two sides of the same coin.

→ Mr. K.V.Chandran bought a branded LED Television set from a popular T.V showroom with a warranty of five years and installed it in his home. After 18 months of the purchase, the audio system of the T.V developed trouble. He approached the dealer and claimed service to the T.V. but he refused to service the T.V. What is your suggestion to Mr. K.V. Chandran.

In this case the manufacture refused to service though the T.V enough warranty period (5 years). So Mr K.V. Chandran to file a case against the manufacture (along with the cash bill and warranty card).

Students should watch the activities of consumer council of their school

Students consumer club facilitates the need for creating consumer awareness among students. The club activities will be guided by the Consumer Association of India (CAI) for conducting workshops and awareness programme about consumer responsibility and Rights. Student consumer club aims at increasing educated and informed consumers of the future.

Students should collect the information about consumer court activities, learn further about consumer rights through visit the following websites: https://consumeraffairs

Rights to information about quality quantity potency, Purity standard and price of goods. To protect the consumer against unfair trade practices. In the consumer Protection Act Right to safety, choose, consumer education, Right to be heard and Right to seek redressal consumer responsibility is ask yourself, Be critically aware, Be involved, Be organized, and practice sustainable consumption.

Samacheer Kalvi 12th Commerce Notes