TN State Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers
Write short notes on: “Right to be informed.”
- Consumer should be given all the relevant facts about the product so that they can take intelligent decisions on purchasing the product.
- Advertising and labelling on the package should provide objective information to buyers.
- The package should contain the lull details about the name of the product composition, dosage, date of manufacturing, date of expiry, batch number, warnings, antidote etc.
What do you understand about “Right to Safety”?
- There may be few products that are more likely to cause physical danger to consumers health, lives and property.
- They may contain potentially harmful substances which are dangerous from the consumer welfare point of view.
What are the rights of consumer according toJohn F. Kennedy?
The former president of USA Mr John.F.Kennedy defined the basic consumer rights as “ The right of safety, the right to be informed, the right to choose, and the right to be heard”.
Which is the supreme objective of business?
- Satisfaction of consumer needs and requirement is stated to be supreme objective of the business.
- To protect their own interest, consumers must first be aware of their rights as buyers.
What are the importantaspects to be kept in mind by consumer while purchasing goods related to the quality of goods?
- It is the responsibility of a consumer to purchase a product after gaining a through knowledge of its price, quality and other terms and conditions.
- The consumer should enquire about the price from certain shops and if possible from Government stores to get an idea of its price.
- The consumer has to have the knowledge about the quality from his own experiences or from the experience of other person.
What do you understand by “Right to redressal”.
- The complaints and protests are not just to be heard but the aggrieved party is to be granted compensation within a reasonable time period.
- There should be prompt settlement of complaints and claims lodged by the aggrieved customers.
- This will boost consumer confidence and help render justice to buyers.
- There should be fair and just settlement of deserving claims in a definite time frame.
Define “Consumer Rights”.
- Consumer Right is interpreted as “the Right to have information about the quality, potency, quantity, purity price and standard of goods and services”.
- The consumer is to be protect against any unfair practices of trade.
- It is mandatory for the consumers to know these rights.
- Consumer should know the basic rights as well as about the courts and procedures that follow with the infringement of one’s right.
What do you understand about “Right to protection of health and safety”?
- There may be few products that are more likely to cause physical danger to consumer’s health, lives and property.
- They may contain potentially harmful substances which are dangerous from the consumer welfare.
- The health hazards which are likely to arise have to be eradicated or reduced altogether.
- Incase of food items and drugs, both life saving and life sustaining safety is to be guaranteed.
What are the rights of consumers?
Consumer Rights is interpreted as “The right to have information about the quality, potency, quantity, price and standard of goods and services”.
(i) Rights to protection of health and right of safety:
(a) Few products that are more likely to cause physical danger to consumers health, lives and property.
(b) They may contain potentially harmful substances which are dangerous from the consumer welfare.
(c) In case of food items and drugs both life saving and life sustaining safety is to be guaranteed.
(ii) Right to be informed:
(a) Consumers should be given relevant facts about the product so that they can take intelligent decisions on purchasing the product.
(b) Advertising and labelling on the package should provide objective information to buyers.
(iii) Right to choose:
(a) Consumer satisfaction can be increased by giving the consumer the widest choice.
(b) The term choice means offering the widest range of products in quality and brand varieties at reasonable prices.
(iv) Right to be heard:
Consumers have every right to ventilate and register his/her dissatisfaction, disagreement and get complaint heard and aired. The right is vital.
(v) Right to seek redressal:
The complaints and protest are not just to be heard but the aggrieved party is to be granted compensation within a reasonable time period.
(vi) Right to consumer education:
The consumer has a right to acquire knowledge and stay well informed all through his life.
(vii) Right to quality life:
Quality of life refers to the perceived well being of people, in groups and individually and well being of the environment in which these people live.
(viii) Right to consumer protection:
The consumer has a right to be aware of his rights and remedies available to him. Consumer has a right to be protect against goods and services which are hazardous to life and health.
(ix) Right to basic needs:
Every consumer has a right to get basic necessities of life such as food, clothing and water and right to pure and healthy environment.
Explain the duties of consumers.
Consumer should be conscious of his duties. He should make purchases judiciously and should not misuse his rights.
(i) Buying quality products at reasonable price:
The consumer should enquire about the price from certain shops and if possible from Government stores to get an idea of its price.
(ii) Ensure the weight and measurement before making purchases:
The consumer should ensure that he/she is getting the product of exact weight and balance of the product.
(iii) Reading the label carefully:
It is the duty of the consumer to thoroughly read the label of the product. It should have correct complete and true information about the product.
(iv) Beware of false and attractive advertisement: The prime duty of consumer not to get misled by such fraudulent advertisement.
(v) Ensuring the receipt of cash bill:
It is a legitimate duty of consumers to collect cash receipt and warranty card supplied along with bills. This will help them in seeking redressal for their grievances.
(vi) Buying standardized products:
The duty of the consumer to buy products with standardization marks which is supposed to be safe in every respect.
What are the responsibilities of consumers?
- The consumer must pay the price of the goods according to the terms and conditions of the sales contract.
- The consumer has got a responsibility to apply to the seller for the delivery of the goods. He / She has to take delivery of the goods in time.
- The consumer is bound to pay any interest and special damages caused to the seller in case if there is delay in the payment.
- The consumer has to keenly observe the instructions and precautions while using the products.
- The consumer must seek to collect complete information about the quality* quantity, price etc., of the product before purchasing it.
- The consumer must file a complaint with the seller concerned about defects or shortcomings noticed in their products and services.
Choose the correct answer:
The final aim of modern marketing is:
(a) Maximum profit
(b) Minimum profit
(c) Consumer satisfaction
(d) Service to the society
(c) Consumer satisfaction
________ is the king of modern marketing.
As the consumer is having the rights, they are also having:
Which of the following is not a consumer right summed up by John F. Kennedy?
(a) Right to safety
(b) Right to choose
(c) Right to consume
(d) Right to be informed
(a) Right to safety
It is the responsibility of a consumer that he must obtain ___________ for the purchase of goods.
(a) Cash receipt
(b) Warranty card
(d) All of these