TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

TN State Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

Question 1.
What do you meant by Redressal Mechanism?
Answer:
It covers receipt and processing of complaints from citizens and consumers, a wider definition includes action taken on any issue raised by them to avail services more effectively.

Question 2.
What do you know about National Commission?
Answer:

  1. It is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
  2. Its head office is in New Delhi.
  3. The commission is headed by a serving or retired judge of the Supreme Court of India.
  4. The National Consumer Dispute Redressal Commission (NCDRC) is also called as National Commission.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 3.
State the meaning of the term State Commission.
Answer:

  1. The State Commission is to be appointed by the State Government in consultation with the centre.
  2. The state consumer protection council is also known as “Consumer Disputes Redressal Commission”.
  3. A consumer has to be protect against defects, unfair and restrictive trade practices.

Question 4.
What is an term District Forum?
Answer:

  1. As per the Consumer Protection Act of 1986 and Section 9 thereof establishment of a District Forum by the State Government in each district.
  2. It is necessary today to protect the interest of aggrieved consumers in that district.
  3. The State Government can establish more than one District Forum in a district.

Question 5.
How to register the complaints?
Answer:

  1. Complaint can be registered within 2 years from the date on which the cause of action has arisen, to the date on which the completion from the deficiency in service.
  2. Stamp Paper is not required for declaration.
  3. Complaint can be registered in person, by the complaint or through his authorized agent or by post addressed to the Redressal Agency.
  4. Advocates are not necessary.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 6.
Is Consumer Protection necessary.
Answer:
Yes,

  1. Consumer is supposed to be the king and business is expected to provide maximum possible satisfaction to consumers but in reality consumers are often exploited.
  2. A large majority of consumers are ignorant and illiterate and do not know the rights.
  3. Due to these reasons consumers are often deprived of their rights.
  4. They are often exploited through misleading advertisements, poor quality goods, fractional weights and measures, overcharging etc., In this context consumer protection is necessary to save the consumer.

Question 7.
Who are the members of the National Commission?
Answer:

  1. The National Commission should have five members.
  2. One should be from Judiciary.
  3. Four other members of ability, knowledge and. experience from any other fields.
  4. It should include a woman.

Question 8.
What is the Pecuniary Jurisdiction of the State Commission?
Answer:

  1. The state commission can certain complaints within the territory of entire state.
  2. The value of goods or services and the compensation, if any claimed exceed ₹ 20 lakhs and below Rupees One Crore.
  3. The state commission also has the jurisdiction to entertain appeal against the orders of any District Forum Within the state.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 9.
Does District Forum exceeds the claim limit of ₹ 20 lakhs. Explain the condition.
Answer:

  1. No, if the value of the complaint exceeds this limit of ₹ 20 Lakhs the complaint should be made direct to the state commission.
  2. Further the District Forum also may pass orders against traders indulging in unfair trade practices sales of defective goods or rendering deficient services.
  3. The turnover of goods or Value of Services does not exceeds ₹ 20 lakhs.

Question 10.
Write a note on the Voluntary Consumer Organisation.
Answer:

  1. Voluntary consumer organizations refer to the organization formed voluntarily by the consumers to protect their rights and interests.
  2. The primary objective of consumer welfare fund is to strengthen the Consumer Advocacy Movement in India.
  3. A wide network of Voluntary Consumer Organisation is doing commendable work to raise awareness amongst consumers.
  4. To strengthen consumer protection and welfare.
  5. To provide counselling guidance and mediation services.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 11.
What are the Functions of the National Commission?
Answer:

  1. The commission is headed by a serving or retired Judge of the Supreme Court of India.
  2. Section 21 of The Consumer Protection Act 1986 the National Commission shall have jurisdiction.
  3. To entertain a complaint valued more than “1” crore.
  4. Revised the orders of state commission.
  5. To call for the records and pass appropriate orders from the state commission and District Forum. .

Question 12.
Explain the overall performance of State Commission.
Answer:

  1. The state commission is to be appointed by the state Government in consultation with the centre. .
  2. A consumer has to be protected against defects, deficiencies and unfair and restrictive trade practices.
  3. The state commission has the power to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any District Forum within the state.
  4. To produce before and allow to be examined by an officer of any of these agencies, such books of accounts, documents or commodities as may be required and to keep such books, documents etc., under his custody for the purpose of the Act.
  5. The state commission may reverse or confirm the orders passed by the District Forum.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 13.
Explain the term District Forum and explain the functions of District Forum.
Answer:

  1. As per the Consumer Protection Act of 1986 and Section 9 there of the establishment of District Forum by the State Government in each district.
  2. It is ,necessary to day to protect the interest of aggrieved consumers in that district.
  3. The State Government can establish more than one District Forum in a district if it deems fit to do so.
  4. Complaints can be filed with the forum by a consumer.
  5. Complaints can also be filed by the Central or State Government or by a group of consumers.
  6. It is not necessary that complaint should be filed only by the affected person. Others can also taken up the matter with the District Forum.

Question 14.
What is Voluntary Consumer Organisations? Explain its Functions.
Answer:

  1. Voluntary Consumer Organization refer to the organisation formed voluntarily by the consumers to protect their rights and interests.
  2. A wide network of voluntary consumer organisation is doing commendable work to raise awareness amongst consumers.
  3. To strengthen consumer protection and welfare and to provide counselling, guidance and mediation services.
  4. It provides grants for diverse projects including comparative testing of products and services and dissemination of the findings.
  5. Steps have been taken to enhance transparency and to digitalise the Governments interface with its citizens.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 15.
How to create consumer awareness?
Answer:
The priority of a consumer organization is to accelerate consumer awareness towards their rights.

  1. To publish brochures, journals and monographs.
  2. To arrange conferences, seminars and workshop.
  3. To educate consumers to help themselves.
  4. To provide special education to women about consumerism.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Choose the correct answer:

Question 1.
The Chairman of the National Consumer Disputes Redressal Council is:
(a) Serving or Retired Judge of the Supreme Court of India.
(b) Prime Minister
(c) President of India
(d) None of the above
Answer:
(a) Serving or Retired Judge of the Supreme Court of India.

Question 2.
The Chairman of the State Consumer Protection Council is:
(a) Judge of a High Court
(b) Chief Minister
(c) Finance Minister
(d) None of the above
Answer:
(a) Judge of a High Court

Question 3.
The Chairman of the District Forum is:
(a) District Judge
(b) High Court Judge
(c) Supreme Court Judge
(d) None of the above
Answer:
(a) District Judge

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 4.
The State Commission can entertain complaints where the value of the goods or services and the compensation, if any claimed exceed:
(a) ₹ 2 lakhs but does not exceed ₹ 5 lakhs
(b)₹ 20 lakhs but does not exceed ₹ 1 crore
(c) ₹ 3 lakhs but does not exceed ₹ 5 lakhs
(d) ₹ 4 lakhs but does not exceed ₹ 20 lakhs
Answer:
(b)₹ 20 lakhs but does not exceed ₹ 1 crore

Question 5.
The National Consumer Disputes Redressal Commission has jurisdiction to entertain complaints where the value of goods/services complained against and the compensation, if any, claimed is:
(a) Exceeding ₹ 1 crore
(b) Exceeding ₹ 10 lakhs
(c) Exceeding ₹ 5 lakhs
(d) Exceeding ₹ 12 lakhs
Answer:
(a) Exceeding ₹ 1 crore

Question 6.
The District Forum can entertain complaints where the value of goods or services and the compensation if any claimed is less than:
(a) Below ₹ 10,00,000
(b) Below ₹ 20,00,000
(c) Below ₹ 40,00,000
(d) Below ₹ 50,00,000
Answer:
(b) Below ₹ 20,00,000

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 7.
The International Organisation of Consumers Unions (IOCU) was first established in:
(a) 1960
(b) 1965
(c) 1967
(d) 1987
Answer:
(a) 1960

Question 8.
Consumer awareness covers the following:
(a) Consumer awareness about Maximum Retail Price (MRP)
(b) Consumer awareness about Fair Price Shop
(c) Consumer awareness about price, quality,and expiry date of the product
(d) All of the above
Answer:
(d) All of the above

Question 9.
Complaints can also be filed by the:
(a) Central Government
(b) State Government
(c) A group of consumers
(d) All of the above
Answer:
(d) All of the above

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 18 Grievance Redressal Mechanism

Question 10.
A consumer has to be protected against:
(a) Defects of product
(b) Deficiencies of product
(c) Unfair and restrictive trade practices
(d) All of the above
Answer:
(d) All of the above

TN Board 12th Commerce Important Questions