Samacheer Kalvi 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Samacheer Kalvi 12th Commerce Notes Chapter 15 Recent Trends in Marketing

→ In the globalised business environment the marketer must move goods faster and quicker to satisfy the consumer’s needs and wants by serving the best quality of goods and services.

→ All the business transactions over an electronic network through the internet. They use a variety of tools like computers, laptops, tablet, android phone devices to access different websites. The social media networks have opened new avenues of interacting with customers.

→ If all activities which directly or indirectly facilitate that exchange of goods done through internet and other online environment is known as Electronic Commerce.

→ E-business via web, internet, intranets, extranets or some combination there of to conduct business.

→ E-Marketing is the process of marketing of products and services over internet and telecommunications networks. It is interchangeably used to mean online marketing, web marketing, internet marketing and digital marketing.

→ E-tailing or electronic retailing refers to selling of goods and services through a shopping website (internet) through virtual store to the ultimate consumer.

→ Green marketing implies marketing environmentally friendly products. It involves developing and promoting products and services which satisfy customer’s wants and needs for quality, performance affordable, pricing and convenience. It is also known as environmental marketing ecological marketing, eco-friendly marketing and sustainable marketing.

→ Social marketing is the systematic application of marketing philosophy and techniques to achieve specific behavioural goals which ensure social good.

→ A service is any activity or benefit that one party can offer to another which is essentially intangible and which does not result in the ownership of anything.

→ Referral marketing is the method of promoting products or services to new customers through referrals.

→ Content marketing is said to be the art of communicating with customers and prospects without selling. The content delivered in the form of good sales response and greater loyalty.

Think about new methods of marketing beyond electronic marketing method

The potential that attempts to migrate these costs could lead to cost from Government failure. There is sometime a choice between imperfect outcomes with or without Government intervention. Perfect competition monopoly, oligopoly, monopolistic competition and monopsony.

Design marketing model that over comes the mall culture and virtual marketing

Entrepreneurial marketing:
Low cost, high – Impact market technique. To allow other methods of empirical social science such as participative observational research regarded marketing new ventures.

Experimental marketing determines its success in the global market place of new millennium. Tools may be highly analytical using brain focus technique. Digital marketing models – Marketing mix – product, price, place promotion; process and physical evidence, Unique Selling Proposition (USP) is the concepts that brands should make it clear to potential buyers better than competitor.

Brand positioning map – This model allow marketers to visualise a brands relative position to competitors is the market.

Encourage family members, friends and relatives to use “real” mugs, glasses, dishes and cutlery rather than disposables

Insist families to follow it regularly to witness the result themselves which can lead our lives to more green environment.

Practice sourcing and purchasing the least or not environmentally damaging goods (green procurements)

In general think before you buy any product, how its production impacts the environment and how usage further impacts our environment.

Look for and purchase green products such as staple-less staplers and pens that can be refilled repeatedly rather than sent to a landfill

Whenever possible replace disposables products with reusable one.

Save paper by avoid unnecessary printing, by printing on both sides of a sheet of paper whenever possible

Buy food from local companies whenever possible. Each pound of local food. Your purchase prevents quarter pound of climate change (C02) emissions.

Do not leave your home or school lights on overnight Turn the lights off in rooms when they’re not in use. Replace bulbs with compact fluorescent lamps (CFLs) or LED bulbs wherever possible. These use 75 percent less energy.

Set specific energy reduction goals for Eg: commit to using 20 % less per month chart the number of miles you drive each month.

Samacheer Kalvi 12th Commerce Notes

TN Board 12th Commerce Important Questions Chapter 15 Recent Trends in Marketing

TN State Board Kalvi 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 1.
What is E – business?
Answer:

  1. Sale of goods undertaken with an objective of earning profit and acquiring wealth through the satisfaction of Human wants is known as business.
  2. All the business transaction carried out through internet and other online tools is called E-business, (internet, intranets and extranets).

Question 2.
What is green marketing?
Answer:

  1. Green marketing implies marketing environmentally friendly products.
  2. It refers to holistic marketing concept with growing awareness about the implications of global-warming, non-biodegradable, solid waste, harmful impact of pollutants etc.
  3. It is also known as environmental marketing, ecological, eco friendly and sustainable marketing.

Question 3.
What is service marketing?
Answer:
A service is any activity or benefit that one party can offer to another which is essentially intangible and which does not result in the ownership of anything like business, professional service, insurance legal service, medical services etc.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 4.
Define E-Marketing.
Answer:
According to Judy Strauss, “E-Marketing refers to application of broad range of information technology for creating more customer value through more effective segmentation targeting planning more efficiently executing the conception, distribution promotion, pricing of goods and services and creating exchanges that satisfy individual consumer and organizations consumer objectives”.

Question 5.
What is E-Tailing?
Answer:

  1. E-tailing or electronic retailing refers to selling of goods and services through a shopping website (internet) or through virtual store to the ultimate consumer.
  2. The customer buys the product by paying through credit card or other methods mentioned at the shopping website.
  3. E-tailing is also called online retailing.

Question 6.
What is Social marketing?
Answer:

  1. Systematic application of marketing philosophy and techniques to achieve specific behavioural goals which ensure social good.
  2. It promotes the consumption of socially desirable products and develops health consciousness.
  3. It helps to eradicate social evils that affect the society and quality of life.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 7.
What is B2B and B2C type of E-Commerce?
Answer:
B2B E-Commerce:

  1. This model focuses on providing products from one business to another.
  2. To find software company office furniture and supply companies document hosting companies and other E-Commerce business.
  3. The business have customer enterprise e-commerce platforms that work directly with other business in a closed environment.

B2C E-Commerce:

  1. B2C sales are the traditional retail model where a business sell to individuals but business is conducted online.
  2. The B2C model works by retailers and marketers that use clear data in various marketing tools, so can sell their products to the internet-users.

Question 8.
Explain the importance of social marketing.
Answer:

  1. Social marketing promotes the consumption of socially desirable products.
  2. To develop health consciousness.
  3. It helps to eradicate social evils that affect the society and quality of life.
  4. To achieve specific behavioural goals which ensure social good.
  5. It raises the living standard of the people in the society.
  6. Developing the products that benefit society in long run and satisfies consumers.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 9.
Discuss the objectives E-Marketing.
Answer:
The following are the objectives of E-Marketing.

  1. Expansion of market share.
  2. Reduction of distribution and promotional expenses.
  3. Achieving higher brand awareness.
  4. Strengthening database.

Question 10.
Elucidate how E-Commerce differs from E-Business.
Answer:
E-Commerce:

  1. E-Commerce refers to the buying and selling of product and services through online.
  2. E-Commerce is a major component of e-business.
  3. E-Commerce includes transactions which are related to money.
  4. E-Commerce requires a website that can represent the business.

E-Business:

  1. Buying and selling of goods and service and much wider range of business processes.
  2. Electronic business via web, internets, intranets, extranets and other online tool.
  3. It includes monetary as well as allied activities.
  4. It requires supply chain management electronic order processing and customer relationship management.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 11.
Explain in detail about Niche marketing.
Answer:

  1. Niche marketing denotes a strategy of directing all marketing efforts towards one well defined segment of the population.
  2. It is found by company, by identifying the need of customers which are not served or under served by the competitors.
  3. The company which identified niche market develops solution to satisfy the needs of niche market.
  4. It aimed at being a big fish in a small pond instead of being a small fish in a big pond.

Question 12.
Explain in detail how traditional marketing differ from E-marketing.
Answer:

E – Marketing

 Traditional Marketing

It is very economical and faster way to promote the products. It is very expensive and takes more time to promote product.
It is quiet easier for promoting product globally in the short time. It is very expensive and time consuming to promote product/ service under traditional marketing.
E – Business enterprises can expand their operation with minimum manpower. It needs more man power.
In this marketing product can be traditional sold or bought 24 × 7, round year with minimum manpower. That is not possible in the marketing.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 13.
Explain advantages and disadvantages of E-tailing.
Answer:
E-Tailing refers to selling of goods and services through a shopping website (internet) or through virtual store to the ultimate consumer.
Advantage of E-tailing:

  1. Customer can shop from the comfort of their homes at anytime of the day.
  2. Infrastructure costs are less for electronic retailing versus physical
    location retail sales.
  3. Companies can move products faster and reach a larger customers base online than the traditional physical locations.

Disadvantage of E-tailing:

  1. Creating and maintaining an E-tailing website can be expensive and required specialized technology skills.
  2. Infrastructure cost can be substantial.
  3. Consumers may have lack of trust shopping on an E-tailers website.

Question 14.
Describe the various strategies pursued in recent day’s marketers.
Answer:

  1. Developing plans and strategies for marketing today is most challenging it.
  2. Increasing choice of interactive devices platforms, and channels that potential customer use from smart phones, Tablets to social networks and Traditional Channel T.V, Print and Radio essential part of integrated campaigns to many business.
  3. Improve knowledge of marketing strategy and planning and educating the consumers.
  4. Voice search most rapidly adopted technologies and changing the way consumer interact with world around them.
  5. Marketer should ensure the main voice providers Google, Apple, Microsoft have the correct facts about their business.
  6. Virtual marketing is the users to pass on a marketing message to other users creating a potentially, exponential growth in the messages visibility
    and effect. Hotmail Company owned by Microsoft promote the services and advertisement message instantly.
  7. Videos on YouTube which are then shared Facebook, Twitter and other channels.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 15.
Compare the concept of social marketing with service marketing.
Answer:
Social Marketing:

  1. Social Marketing promotes the consumption of socially desirable products.
  2. To develop health consciousness.
  3. It helps to eradicate social evils that affect the society and quality of life.
  4. To achieve specific behavioural goals which ensure social good.

Service Marketing:

  1. A service is any activity or benefit that one patty can offer to another which is essentially intangible and which does not result in the ownership of anything.
  2. Service marketing is specialized branch of marketing.
  3. Service marketing denotes the processing of selling service goods like banking, insurance, health care, tourism and professional services etc..
  4. The unique characteristics of service marketing warrant different strategies compared with the marketing of physical goods.

Question 16.
Discuss any two new methods of marketing with it’s advantages.
Answer:
(i) Referral marketing is the method of promoting products or services to new customers through referrals. It refer to spreading the word about a product or service through existing customers of business enterprises.
(ii) Word of mouth marketing which occurs when others tell each other about a business is also considered to be a form of referral marketing. Content marketing is said to be the art of communicating with customers and prospects without selling.

Advantage:

  1. Growth, expansion long term success.
  2. Valuable resource through prospects.
  3. Do the things faster, easier and less expensive.
  4. Adding new information on your website selling opportunity prospects.
  5. Adding new product or service – create an opportunity to get more sales.

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Choose the correct answer:

Question 1.
Selling goods/ services through internet is:
(a) Green marketing
(b) E- business
(c) Social marketing
(d) Meta marketing
Answer:
(b) E- business

Question 2.
Which is gateway to internet?
(a) Portal
(b) CPU
(c) Modem
(d) Webnaire
Answer:
(c) Modem

Question 3.
Which one represents a cluster of manufacturers, content providers and online retailers organised around an activity?
(a) Virtual mall
(b) Association
(c) Metomediary
(d) Portal
Answer:
(c) Metomediary

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 4.
Social marketing deals with:
(a) Society
(b) Social Class
(c) Social change
(d) Social evil
Answer:
(c) Social change

Question 5.
Effective use of Social media marketing increase conversion rates of:
(a) Customer to buyers
(b) Retailer to customers
(c) One buyer to another buyer’s
(d) Direct contact of marketer
Answer:
(a) Customer to buyers

Question 6.
A company’s products and prices is visually represented by:
(a) Shopping cart
(b) Web portal
(c) Electronic catalogue
(d) Revenue model
Answer:
(c) Electronic catalogue

Samacheer Kalvi TN State Board 12th Commerce Notes Chapter 15 Recent Trends in Marketing

Question 7.
Green Shelter concept was introduced by group:
(a) ACME
(b) Tata
(c) Reliance
(d) ICI
Answer:
(a) ACME

Question 8.
Pure play retailers are called:
(a) Market creators
(b) Transaction brokers
(c) Merchants
(d) Agents
Answer:
(b) Transaction brokers

TN Board 12th Commerce Important Questions